How Riverside Law Group Recovered $8K/Month in Billable Hours
A 3-partner family law firm in Tampa, FL with 2 paralegals and 1 office manager.
El Desafío
The firm was drowning in administrative work. Partners spent 2-3 hours daily on email triage, client intake was a 45-minute manual process per new client, and after-hours inquiries went unanswered until the next morning — costing them an estimated 5+ potential clients per month.
- •Partners billing $300/hour spent 15+ hours/week on non-billable admin
- •Client intake: phone → paper form → manual CRM entry → welcome email (45 min each)
- •After-hours inquiries (40% of all leads) got no response until 9 AM
- •Practice management system (Clio) was always out of date
- •Conflict checks were manual and sometimes missed
Nuestra Solución
We implemented a 3-part automation system: AI email triage, automated client intake, and workflow automation connecting their website, Clio, Gmail, and Google Calendar.
AI email assistant that triages all incoming email, auto-responds to common inquiries, sends intake forms to potential clients, and flags urgent matters for immediate partner attention.
Automated client intake: website form → AI qualification → conflict check → Clio entry → welcome email → document request → consultation scheduling. Plus automated billing reminders and deadline tracking.
After-hours AI responder that handles inquiries 24/7, qualifies case type, provides relevant information, and schedules consultations for the next business day.
Herramientas Utilizadas
Los Resultados
$8,200/month
Recovered billable time
Partners reclaimed 27+ hours/month of billable work
45 min → 3 min
Client intake time
New client onboarding went from 45 minutes to 3 minutes of partner time
30 sec
Average inquiry response
Down from 4+ hours (or next morning for after-hours)
+5 clients/month
New clients captured
After-hours inquiries now convert instead of going to competitors
Retorno de Inversión
Setup cost: $1,997 (Growth package). Monthly savings: $8,200. Payback period: 8 days.
Lo Que Dicen
“We recovered almost a full partner's worth of billable hours every month. The intake automation alone was worth it — but the email triage changed how we start every morning.”
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